Popular B2B business dumps Twitter over Musk's API price hike

Over the past few weeks, countless indie developers have announced that they would have to shut down their Twitter-based apps due to the new exorbitant pricing that Twitter began rolling out for its API.However, it’s not just small-time developers making the decision to pass on paying $42,000 per month to Twitter. Just this week, one of the biggest companies in the customer support and live chat space made the call to drop Twitter too.  SEE ALSO: New Twitter API Drops Support for RSS, Puts Limits on Third-Party Clients On Thursday, Intercom announced that the company would “no longer support Twitter Integration due to the recent API pricing changes implemented by Twitter.” The decision was implemented immediately, as Intercom has already removed Twitter from its products. This is a notable decision as Twitter has long been used as a major customer support channel for many businesses. Its usage as a customer-facing tool has been promoted by Twitter in the past. Since the social media platform’s early days, it’s become quite useful for Twitter’s users to be able to reach out to a company for help or to file a complaint.And yet, Intercom, one of the leaders in the customer service space, has decided that the new high-priced API implemented by Twitter owner Elon Musk just isn’t worth it.Intercom’s clients span many industries and include companies like Amazon, Microsoft, Meta, Udemy, and H&R Block using its customer support products and services. According to Forbes, the company had $200 million in annual revenue in…Popular B2B business dumps Twitter over Musk's API price hike